Clinical Care FAQ

CuraVita Clinical Care connects you with licensed providers for prescription treatments delivered discreetly to your door. This FAQ answers the most common questions about how our clinical programs work, what to expect, how to use insurance for reimbursement, and how we support you whether or not a prescription is approved.

Getting Started

Q: What clinical programs does CuraVita offer?

A: CuraVita offers evidence-based programs supervised by licensed providers in all 50 states:

•   GLP-1 Weight Loss — compounded semaglutide, tirzepatide, and phentermine

•   Men's Health — testosterone replacement therapy (TRT), ED treatment (sildenafil), hair loss (finasteride)

•   Women's Health — HRT, spironolactone, tretinoin

•    Peptide Therapy — BPC-157, TB-500, CJC-1295, Sermorelin

•    Additional categories include Dermatology, Cannabidiol (CBD), and CPAP support

Q: How do I get started?

A: The process takes about 10 minutes and has three steps:

•   Complete a structured medical intake online and verify your identity

•    A licensed provider reviews your case within 24 hours and writes a prescription if appropriate

•    Your medication is shipped in plain, unbranded packaging directly to your door

Q: Do I need a video call with a doctor?

A: For most programs, no. CuraVita uses an asynchronous review model, meaning a licensed provider reviews your intake form, history, and any required photos or documents on their own schedule — typically within 24 hours. If a synchronous consultation is clinically needed, the provider will reach out to schedule one.

Q: Which states is CuraVita available in?

A: Our provider network covers all 50 states for most programs. Some compounded medications have state-specific restrictions, and you will see your state's availability during the eligibility check before enrolling.

Insurance & Reimbursement

Q: Can I use my insurance for CuraVita Clinical Care?

A: CuraVita Clinical Care is a cash-pay telehealth service, which means we do not bill insurance directly. However, depending on your insurance plan, you may be able to submit your visit and medication costs to your insurance company for possible out-of-network reimbursement.

Q: How does insurance reimbursement work?

A: While CuraVita does not file claims on your behalf, we can provide the documentation you need to submit a claim yourself. The general process is:

•   Pay for your program upfront — you'll pay CuraVita directly at enrollment, just like any other patient.

•    Request a Superbill from our support team. A Superbill is an itemized receipt that includes the diagnosis codes (ICD-10), procedure codes (CPT), provider information, NPI number, and amount paid. Email clinical@curavita360health.com after your visit to request one.

•   Submit the Superbill to your insurance carrier. Most insurers offer an out-of-network claim form on their member portal or mobile app. Attach the Superbill, complete the form, and submit it per your plan's instructions.

•   Wait for your insurer to process the claim. Reimbursement timing, amounts, and eligibility are determined entirely by your insurance company based on your plan's out-of-network benefits, deductible, and coinsurance.

Q: Will I definitely get reimbursed?

A: No — reimbursement is not guaranteed. Whether (and how much) you are reimbursed depends entirely on your individual insurance plan, including whether your plan covers telehealth, out-of-network providers, the specific medication or service, and whether you have met your out-of-network deductible. Before enrolling, we recommend calling the member services number on the back of your insurance card and asking:

•    Does my plan cover out-of-network telehealth visits?

•    Do I have out-of-network benefits, and what is my deductible?

•     Is [specific medication name] covered under my pharmacy benefit?

•     What documentation is required to submit a reimbursement claim?

Q: Can I use HSA or FSA funds instead?

A: Yes. Most CuraVita Clinical Care programs are eligible for payment with Health Savings Account (HSA) or Flexible Spending Account (FSA) cards, and these typically do not require any reimbursement paperwork — you simply pay with your HSA/FSA card at checkout. If your card is rejected at checkout, you can pay with a regular credit card and submit the receipt to your HSA/FSA administrator for reimbursement.

Q: Does insurance reimbursement apply to compounded medications?

A: Most insurance plans do not cover compounded medications such as compounded semaglutide or tirzepatide, because compounded drugs are not FDA-approved products. Coverage for branded GLP-1 medications (Wegovy, Ozempic, Zepbound, Mounjaro) is plan-specific and usually requires prior authorization through a different provider. HSA/FSA funds may still be used for compounded medications when prescribed by a licensed provider.

Medications, Safety & Pricing

Q: Are compounded medications FDA-approved?

A: No. Compounded medications such as compounded semaglutide and tirzepatide are prepared by state-licensed 503A or 503B compounding pharmacies based on a physician's prescription. They are not FDA-approved products and have not been evaluated by the FDA for safety, efficacy, or quality. Compounding pharmacies that CuraVita works with are PCAB-accredited.

Q: Who actually prescribes my medication?

A: Independent licensed providers prescribe medications through CuraVita's clinical platform. CuraVita does not employ providers directly — clinical services are delivered through Wheel Health, a national telehealth provider network. Prescriptions are only issued after a clinical consultation.

Q: What does the program cost?

A: Pricing varies by program and medication. The clinical program subscription fee is charged at enrollment, before provider review. Detailed, current pricing is shown on the enrollment page for each program. If you have specific questions about pricing, contact clinical@curavita360health.com.

Q: Will my medication be billed monthly?

A: Most clinical programs are subscription-based with monthly billing tied to provider review, titration, and ongoing medication shipments. You can cancel your subscription at any time from your account dashboard, though refund eligibility depends on where you are in the billing cycle (see Refunds & Cancellations below).

Q: How will my medication be shipped?

A: All prescription medications are shipped in plain, unbranded packaging directly from a state-licensed pharmacy. There is no CuraVita branding on the outside of the package, and the contents are not identifiable from the exterior.

Q: Is GLP-1 weight loss right for me?

A: Eligibility for GLP-1 programs is determined by the licensed provider based on your medical intake, BMI, health history, and clinical guidelines. CuraVita cannot guarantee approval — only a licensed provider can make that determination.

Privacy & Data Security

Q: Is my health data protected?

A: Yes. All clinical data is stored in a HIPAA-compliant AWS environment that is physically separated from our wellness platform via our dual-database architecture. Clinical email communications use HIPAA-compliant services, and CuraVita has signed Business Associate Agreements (BAAs) with every vendor that handles patient health information. Prescription records are also secured on the Solana blockchain via zero-knowledge proof — meaning your prescription can be verified anywhere in the world without exposing your personal health information.

Q: Can someone find out I'm a CuraVita patient?

A: Your health information is protected under HIPAA. Medications ship in discreet plain packaging, billing descriptors are generic, and your data is not sold to third parties. See our Notice of Privacy Practices on curavita360health.com for full details.

If a Prescription Is Not Approved

Q: What happens if the provider doesn't approve me for a prescription?

A: If a licensed provider determines that a clinical program or prescription medication is not the right fit for you, your enrollment fee is not refunded. Instead, CuraVita transitions your account into a personalized wellness pathway designed to support your health goals through evidence-based, over-the-counter options.

Specifically, our In-App AI Health Coach (powered by the Claude AI API and validated against CuraVita's clinical formulary) will review your intake responses, goals, and any provider notes, and then recommend a curated supplement stack from our OTC wellness catalog — for example, the GLP-1 Support Stack, Metabolic Support Complex, or other formulas matched to your specific health picture. The AI Health Coach will also outline a recommended daily routine covering supplements, lifestyle, and follow-up steps you can discuss further with your personal physician.

This means you do not walk away empty-handed. The fee you paid is converted into value: personalized recommendations, an actionable wellness routine, and continued access to the AI Health Coach inside the CuraVita mobile app.

Q: Why isn't there a cash refund if I'm declined?

A: The enrollment fee covers the licensed provider's clinical review of your intake — work that is completed whether or not a prescription is issued. Rather than refunding that completed clinical work, CuraVita reinvests the value into your health journey by providing personalized OTC recommendations and an AI-guided wellness routine, ensuring you still receive meaningful support from the platform.

Q: Am I required to purchase the recommended OTC products?

A: No. The supplement stack and routine generated by the AI Health Coach are recommendations only. You are free to purchase any, all, or none of the suggested products, and you can take the routine to your personal physician for further consultation before acting on it. The recommendations are yours to keep.

Q: Can I still talk to a provider about why I was declined?

A: Yes. The provider's clinical decision and any accompanying notes are shared with you through your patient portal. If you have follow-up questions about the decision, you can message the care team through the portal at curavita360health.com.

Q: What if I want to try again later?

A: Yes — you can re-apply for a clinical program if your circumstances change (for example, weight changes, updated lab work, or new health information). A new enrollment is required, and the provider will review your updated intake.

Refunds & Cancellations

Q: What is the refund policy for clinical programs?

A: Clinical program enrollment fees are generally non-refundable because they cover provider clinical review work. Specifically:

•   Provider declines a prescription: enrollment fee is not refunded; you receive personalized OTC recommendations and a wellness routine from the AI Health Coach instead (see previous section).

•   Provider approves and Rx is dispensed: that billing period's program fee is non-refundable.

•   Medication already shipped: refunds do not apply to dispensed medications; contact the pharmacy per their return policy.

•   Patient cancels before provider review: contact us within 24 hours of enrollment for a full refund.

•   You may cancel ongoing subscription billing at any time from your account dashboard to stop future charges.

Q: How do I cancel my subscription?

A: Log in to your account at curavita360health.com and manage subscriptions from your dashboard, or email care@curavita360health.com with your order number. Cancellation stops future billing but does not automatically refund past billing periods.

Ongoing Care & Support

Q: What kind of support is included?

A: Clinical programs include unlimited messaging support with the care team for clinical questions, side effect management, and titration adjustments. Monthly follow-ups are part of the subscription for most programs. You also have continuous access to the In-App AI Health Coach for non-clinical wellness coaching, adherence tracking, and check-in nudges.

Q: What if I experience side effects?

A: Contact your care team through the patient portal immediately, and contact emergency services for any serious or life-threatening reaction. The care team can help manage common side effects (such as nausea on GLP-1 medications) and adjust your protocol as needed.

Q: How do I refill or reorder?

A: Refills are handled automatically as part of your subscription, subject to ongoing provider review. You do not need to request individual refills — the provider authorizes continued treatment based on your progress and follow-up check-ins.

Q: How do I contact CuraVita Clinical?

A: Email clinical@curavita360health.com with your order number, or use the secure messaging feature inside your patient portal at curavita360health.com for any HIPAA-protected clinical questions.

Prescriptions are issued only after consultation with independent licensed providers. CuraVita does not employ providers directly — clinical services are delivered through Wheel Health. Compounded medications are prepared at state-licensed compounding pharmacies and are not FDA-approved; they have not been evaluated by the FDA for safety, efficacy, or quality. The AI Health Coach provides wellness recommendations and does not diagnose, treat, or make clinical decisions — all prescribing decisions are made by licensed human providers. Insurance reimbursement is not guaranteed and depends on the patient's individual plan. This document is informational only and does not constitute medical advice. Always consult a licensed healthcare provider regarding your individual circumstances.