Refund & Return Policy

OTC Supplements — 30-Day Returns

We stand behind our products. If you are not satisfied with an OTC supplement, you can request a return within 30 days of your order date and we will refund the items you send back.

• The 30-day window runs from the date you placed the order
• Return whole orders or single items — you choose the quantity of each item
• Refunds cover the price of the returned items; original shipping charges are not refunded
• Refunds are issued to your original payment method and usually appear within 5–10 business days, depending on your bank
• Subscription cancellations do not automatically refund past billing periods

How Returns Work

1. Request it. Sign in and go to Order History, then choose “Request a return” on the order, pick the items and quantities, and tell us why. You will get a return reference (an RMA number) straight away.
2. We review it. Our team reviews the request — usually within one business day — and emails you the decision.
3. Send the items back. Once approved, we will confirm where to send the items and how return postage is handled for your request. Pack them securely and include your RMA number.
4. We refund you. When your parcel arrives and has been checked in, we issue the refund and email you the confirmation.

You can follow every step under Returns in your account, and you can cancel a return request yourself at any point before we receive the items.

What We Cannot Accept

• Requests made more than 30 days after the order date
• Items already covered by another open or completed return
• Cancelled orders, and orders that were never paid for
• Prescription medication — see the clinical section below

If a request falls outside this policy but you believe there are good reasons for it, contact us — we can still raise a return on your behalf.

Damaged, Defective or Wrong Items

If something arrived damaged, defective or simply wrong, start a return and choose that reason, or email support@curavita.com with your order number and a photo. We will make it right.

Clinical Programs — Provider Decline Refund

We charge the clinical program subscription fee at enrollment — before provider review. This is standard practice for telehealth platforms. We offer a full automatic refund policy:

• Provider declines: 100% automatic refund, no action required from you. Processed within 2 business days.
• Provider approves and Rx dispensed: The program fee for that billing period is non-refundable.
• Patient cancels before provider review: Contact us within 24 hours for a full refund.
• Medication already shipped: Returns and refunds do not apply to dispensed medications. Contact the pharmacy per their return policy.

Questions?

Contact us at support@curavita.com or visit our FAQ.